Individual Performance
Coaching
A newly appointed manager needed to quickly gain the ability to
make executive decisions in order to successfully establish a quality
improvement department as a result of the merger of two American
merchant banks. The Human Resources Director decided to use SyCon
- The Sporting Bodymind Group to provide a support programme of
personal coaching to enable the manager's technical expertise to
be matched by a newly acquired ability to contribute to executive
level meetings and policy development.
A SyCon - The Sporting Bodymind Group consultant met with the manager
for a series of six, one hour sessions spread over a three month
period, supplemented by telephone coaching between meetings. The
strategy was to help the manager develop greater appreciation of
his personal power and status, encourage a positive attitude to
risk taking, and develop flexible team management skills. Using
a process based on identifying personal goals and establishing key
personal qualities, the consultant coached the manager as he tackled
specific areas and relationships where he would demonstrate changes.
For example, the manager knew that qualities such as confidence
and clarity were necessary yet he believed he lacked these in these
in executive level meetings and as a result contributed little.
By exploring other areas of the manager's life where he did express
these qualities, the consultant was able to help the manager make
a more substantial and effective contribution in meetings.
Outcomes:
The outcomes of the coaching were assessed by the manager himself,
by his peers and his superiors. The view of all three was that the
successful launch of major new quality initiative within an aggressive
time schedule and completion of an audit by the Federal Reserve
were due in no small part to a manager who was now able to communicate
effectively with his own team. Management situations that in the
past had been difficult, notably a direct reporting relationship
to a senior executive, were now being addressed with conviction
and confidence.
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